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Robin Watkins
It was a delight to reconnect with so many friends and colleagues at last month's NAPBS Conference. I found the sessions especially valuable; reconfirming for me the importance of exceptional customer service. One of County House Research's most valuable services—and one which sets CHR apart from other providers—is our free "Daily Status" report. Provided at the start of each business day, "Daily Status" lets clients know the exact state of their pending work. These regular briefings make work flow more smoothly and efficiently. "Daily Status"—another reason why CHR is the #1 mid-Atlantic provider. Robin Watkins is General Manager of County House Research, Inc. |
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Jay Eidelman
The adage "there ain't no such thing as a free lunch" refers to the hidden costs associated with free things. Science fiction author Robert Heinlein may have popularized the saying in his 1966 novel The Moon is a Harsh Mistress; a meditation on the perils of an unbalanced economy. According to the online encyclopedia Wikipedia, the saying's origins are older and refer to the practice by American saloons in the 19th and early 20th centuries to offer lunch with the purchase of a drink. The lunches ranged in quality but were usually worth more than the drink. While temperance advocates decried the free lunch, other observers commented on its important social function in feeding the destitute. Today examples of "free lunch" abound. Consider Google, for instance. The Internet behemoth earns over $10 billion in revenue each year providing free services like its renowned search engine. Google then directs targeted advertising to its users. Some complain that the advertising is intrusive, or annoying, or promotes unhealthy consumption, but the services offered by Google are of such high value that most users are entirely content to offer their "eyeballs" in exchange. On the other hand, there are also an abundance of "free" offers out there that are nothing more than a come on or ploy to part people from their money. It is no different in the pre-employment screening industry; offering services that add value like CHR's "Daily Status" report and quoting prices that include all court costs represent the best ways to earn and retain business. Jay Eidelman is a marketing and communications consultant |
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Please join us in supporting the United Way’s
ongoing mission to prepare children to succeed,
ensure families remain strong, enable seniors to live
independently and keep our community vital.
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Copyright © 2007 by County House Research, Inc. All
rights reserved.
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